Saturday, October 22, 2011
I Hate Target!
I transferred a prescription to a newer Target store here. I'd never used Target before, but I had been filling this prescription for years--at different pharmacies here and there along the way---with zero problems.
Until Target got ahold of it.
These pills cost $20 each, and I pay the same co-pay regardless of how many I get at one time. My prescription has been for ten pills for years, years, and years. I fill this prescription perhaps three times a year (if that). Did I mention years?? So imagine my surprise when I picked up my prescription at Target and I pay my usual co-pay but there are only six pills in the package. Naturally I was a little concerned.
So, I waited in line and asked the clerk to recheck my bag, that I was supposed to have ten of these pills and not six. These are not even narcotics or anything that is sold on the street, so it's not as if there is a reason I would bring back six of them while taking ten. At first the clerk acted as though this is what I did, but then saw that the package said six pills. (No apology for her assumption either). So I told her that my prescription is for ten pills not six, and she went back to talk to the pharmacist.
This was on a busy day, there were many customers waiting in line, but the pharmacist (a woman in her late 30's perhaps, with long curly dark hair) yells at me from where she's counting pills, "That's what your doctor's office called in!" I told her that no I had not had my doctor's office call it in, I had transferred it from another pharmacy. She insisted that no I had not, six pills is what my doctor's office told her, and that's the way it was going to be. I told her that no, this is not correct, I've been filling this for years and at many places with zero problems and it's always been ten tablets, I also told her that since I had three refills left when I transferred it, my doctor's office did not call it in. I also transferred this to Target while I was standing INSIDE the Walgreens store where my prescription was, so it was not called in from the doctor. She insisted, loudly and repeatedly, that I was WRONG and this is what my DOCTOR'S OFFICE told her. So I said ok, who did you talk to at my doctor's office? At this, she took great exception, how dare anyone question her! She became very loud, she was not about to budge from where she was standing clear back behind the wall but she ratcheted up the volume of her voice so that she could surely be heard half way across the store! I should blame my doctor's office, this was not their mistake, she was not going to take the pills back and fill it for a higher amount since I already took the prescription away from the counter, etc. I told her that was not acceptable and to please not yell at me (whatever happened to customer privacy??) and she just seemed to become more incensed. I finally had to tell her, please don't argue with me or yell at me in front of other customers, that is very rude. She kept on insisting that this was not her mistake and by this point I was just stunned by her utter rudeness, and told her how unacceptable I found it that she'd argue with a customer, and especially to argue with one in front of many other people and to speak so loudly that I had no hope of privacy. She kept glaring at me, then talked to the clerk in a voice low enough that I couldn't exactly tell WHAT she was saying but she was very angry. I asked the clerk to please refund my prescription so I could have it filled correctly somewhere else; the clerk hesitated and looked at the pharmacist then back at me, and she finally gave me my money back. She was very cold, chilly in her demeanor and I suspect they made a voodoo doll with my face on it after work.
The kicker? I had another pharmacy fill the prescription the next day, but I could not pick it up because my insurance showed that Target had filled it the day before. I told my insurance that Target was committing fraud by getting paid for something that they still had! Still, I was unable to fill my prescription until 21 days had elapsed since they still showed that Target had filed a claim. How fraudulent! I went online to Target's web site and filed a complaint about the unprofessional pharmacist but didn't get a call from anyone associated with Target. I did ask that they check their stock of narcotics to see if maybe she wasn't dipping into them, she totally acted like one of my crazy-ass customers!
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