More Painful Sears....

A few months ago we bought new appliances for our house. Before we purchased them I had to go have appliance foreplay at the store, looking and touching and feeling every one to make sure I picked the right ones. Simply sitting at home and reading about them is NOT the same as seeing them in person! A woman named Donna helped us, she spent an hour with us (not by my choice, really, she was afraid someone would poach the sale) so I took her card before we left. Two months later we were ready to buy and I made a point to come in when she was working (even to the point that it was a day and time that was not convenient for us) so that she could get credit for the sale. That was many months ago. So the other day I returned to this same store (the same day I spent over an hour getting a refund), she was on me like a chicken with a bug when I went to look at vacuums. I wanted a certain price on a certain vacuum and they didn't have it, she pushed for the sale anyway but I wasn't ready (I was expecting a rewards gift card that would make the vacuum almost free and it had not arrived yet). They had advertised a certain price (an unheard of price) on the vacuum I wanted but I didn't bring the ad with me and Donna expressed that she had not seen that ad and could not honor that price without an ad as proof (don't you keep one at your desk??). She kept pushing and pushing, clearly not listening to her customer say that she was not interested in paying full price, so I walked away. She made sure to give me her card and told me to come in when she was working; well sorry we did that for thousands of dollars' worth of appliances, and I'm pretty fed up with Sears right now, especially when you sold me a floor model with no further discount than the sale price and it was delivered with a crack in the front that was not there the day I bought it. The card arrived the other day so I went to Sears to get the vacuum (that had also gone on sale again). A younger man helped me, I was glad to let him make the sale and not Vulture, but when it came time to ring me up he couldn't figure out how to apply my rewards (that would have made the $500 vacuum $2.00 after my gift card and discounts). Donna came over and told me that yes she could *see* my rewards sitting on my card but she had no way of applying them to my purchase. But she'd sure be glad to use my rewards card to get me points for FUTURE purchases, yes indeed! So hey customer, I can see that you have money on your rewards card but you can't use it! She even said at one point, "We've been having problems with our computers today, I know it's hard to believe but it happens". Trust me lady, after all I've been through at Sears lately, you don't have to tell ME about problems! I'm amazed half you folks can even make it to work in the morning at this rate!